Member-First Call Center Solutions

“As a smaller institution, we would normally have to staff for the upper end of member service call volumes or needed collection calls. Thanks to our relationship with LSI, we can turn what very high fixed costs into variable costs that move up and down through high and low volume periods. Even better, we don’t have to sacrifice quality to save money. Also, with the increase in ‘work-from-home’ businesses like ours, we are learning that if a job can be done remote, it is usually able to be outsourced. This cuts down on our training and retention costs. We truly value our partnership with LSI.”

Jeff Bassill, Chief Financial and Risk OfficerKings Federal Credit Union

“Our experience with LSI has been consistently positive. Their strong focus on service, willingness to collaborate, and ability to adapt to our evolving needs have made them a valuable partner. No matter the challenge or change, they are quick to respond and always work with us to find the right solution.”

Christy Marek, AVP Consumer LendingCoastHills Credit Union

“Since 2014, we have partnered with LSI for indirect underwriting support. During that time, we have benefited from its assistance in handling overflow, after-hours and weekend loan volume. By seamlessly directing loans to the LSI team during peak periods, we can maintain a core team of internal underwriters. This ensures the continuity of our team during slower periods in the auto market. Our main contact has remained the same during our 10-year partnership. We frequently communicate with the LSI team to ensure alignment of our processes. We value and look forward to our ongoing partnership with LSI.”

Amy Robinson, Consumer Underwriting ManagerOregon Community Credit Union

“LSI has always been a great partner to credit unions. I remember attending the Rex Johnson University of Lending many years back and the course really defined my loan underwriting philosophy. I admired Rex Johnson greatly and was lucky enough to meet and have dinner with him. Now in my role as Contact Center Manager, I enjoy the partnership I have with LSI’s Call Center team. They deliver amazing service to our members when needed. They have made the process very seamless, and our membership appreciates their standard of service.”

William Aguilar, Contact Center ManagerAmerica First Credit Union

“We have been using LSI to do our lending QC reviews for a little over 6 months now, and it has been a great decision for the credit union. It has freed up resources for other functions. The implementation process was smooth and the team created great resources and scorecard. Clint and the team were great resources and their turn around time is faster than promised. Thank you, LSI, and congrats on 30 years in business!”

Melanie Knight, Consumer Loan ManagerNoble Credit Union

“Patelco Credit Union values its decade-long partnership with LSI, a collaboration that has yielded exceptional solutions and thought leadership. LSI's role extends beyond a service provider, establishing them as a valued partner in addressing business challenges. Among the solutions offered are outbound campaign calling, third-party internet underwriting, and indirect dealer support. The team at LSI consistently surpasses expectations, demonstrating an unwavering dedication to member service. Their contributions have optimized our operations, elevating our efficiency and productivity. Looking ahead, we are eager to sustain this mutually advantageous partnership for years to come!”

Josh Garrison, Vice President of Consumer Lending & CardsPatelco Credit Union