LSI Privacy Policy

I. Introduction

LSI is a service provider that delivers support services to financial institutions nationwide. We respect the privacy of individuals and are committed to protecting nonpublic personal information and other personal information in accordance with applicable federal and state laws.

This Privacy Policy explains how LSI collects, uses, shares and safeguards Personal Information and Non-Personal Information on www.belivelsi.com., mobile websites, microsites, mobile applications, LSI profiles on social media sites and any other digital services and platforms officially operated or used by LSI from time to time (“Sites”), as well as by phone or by paper.

II. Information We Collect

Personal Information

We may collect information (whether online, by phone, or by paper) that enables LSI to identify or contact you (“Personal Information”) to carry out its business purposes. LSI Sites may collect this information for a variety of business reasons, including but not limited to, applying for employment, registering for an LSI event or program, partnering with LSI for its products or services, or otherwise interacting with LSI.

We use nonpublic personal information solely to perform services for our clients and as otherwise permitted by law.

The types of Personal Information we may collect include, but are not limited to:

  • General Information (including names, dates of birth, home and business addresses, email addresses, IP addresses, and business or personal mobile or landline telephone numbers), that we receive from (i) our employees, (ii) our Clients, or (iii) on behalf of our Clients from their customers, solely in connection with providing contracted business services;
  • Professional Information (including company name, job title, business address, and business telephone number) that we receive from our Clients, or on behalf of our Clients from their customers, solely in connection with providing contracted business services;
  • Government-issued identification numbers (including social security numbers, national identification numbers, and tax identification numbers), that we receive from (i) our employees, (ii) independent contractors, or (iii) on behalf of our Clients from their customers, solely in connection with providing contracted business services or for employment or engagement-related administrative purposes;
  • Other identification information (including photographs);
  • Login credential for authorized users;
  • Financial Information (including credit or debit card numbers, credit report information, passwords, and PIN Numbers), that we receive from (i) our employees, (ii) Clients, or (iii) on behalf of our Clients from their customers, solely in connection with providing contracted business services, processing payments, product sales, or employment-related purposes; and LSI adheres to PCI DSS requirements and protects payment card data.
  • Sensitive Personal Information (including racial or ethnic origin, sexual orientation, and disability Information) that we receive from (i) our employees, (ii) independent contractors, or, where applicable, (iii) on behalf of our Clients from their customers, solely for diversity, accessibility, or legally required reporting purposes.

Technical and Usage Information/Non Personal Information

We may collect information (whether online, by phone, or by paper) that does not directly identify you as you interact with our Sites (“Non-Personal Information”). The types of Non-Personal Information we may collect includes, but is not limited to:

  • IP Address;
  • Browser type and version;
  • Site usage (including browsing history, search terms, number of clicks, referring/exit pages, date/time stamp, time on Site);
  • Products and services viewed, including advertisements for such products and services;
  • Device identifiers (including computer type, operating system, and platform type);
  • Internet service provider;
  • Your industry and business (including company size and location, job functions, and seniority levels); and
  • Cookies and similar technologies.

Client and Service Information

  • Business and contact information;
  • Information provided by or on behalf of clients;
  • Service records and usage Information;
  • Communication records; and
  • Support tickets.

III. How We Use Your Information

In addition to the uses described above, we use your Personal Information, sometimes combined with Non-Personal Information, in a variety of ways including, but not limited to:

  • Provide, operate, and support our services;
  • Provide products, information, and services you request or that we think you may be interested in;
  • Respond to your emails or online requests for products, services, or information;
  • Perform contractual obligations to clients;
  • Maintain security, integrity, and availability of systems;
  • Improve services and website functionality; and
  • Comply with legal, regulatory, and contractual requirements.

We do not provide Personal Information to third parties with whom we share your Non-Personal Information. Please note that when you select a link that takes you to sites not operated by LSI, you may be subject to the privacy policies of these third-party sites.

IV. How We May Share Your Information

We may share your Personal Information, sometimes combined with Non-Personal Information, in a variety of ways including, but not limited:

  • To third parties to fulfill service requests and to perform business functions (e.g., LSI may contract with third parties to provide services on our behalf such as information hosting services; packaging, mailing, and delivering services);
  • As directed by or permitted under client agreements;
  • To comply with legal or regulatory requirements;
  • To protect and defend LSI’s rights or property or protect the personal safety of LSI personnel or members of the public in appropriate circumstances;
  • To third parties if LSI and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged, or if LSI undergoes some other change including a change to its corporate form as part of a bankruptcy proceeding or otherwise; information may be transferred as part of that transaction or change;
  • To social media platforms and online advertising partners for LSI’s own marketing purposes, such as posting company content or evaluating the effectiveness of advertising campaigns, and not for advertising based on your activity across unaffiliated websites or services;
  • To third parties under other unanticipated situations, but only with your consent; and
  • For clarity, records showing your consent to receive text messages are excluded from all of the categories above and will not be shared with any third parties.

V. How You Can Manage the Processing of Your Information

You can manage your profile and email preferences, including “opting out” of email by contacting us using the information in the “Contact Information” section below. If you prefer to receive hard copy mailings only from LSI, you can contact us and request to have your name and address removed from the list we provide to third parties. For California residents, please consult the “California Privacy Rights” section for additional considerations.

Our processing of your information is based upon your consent, contract performance (including your purchase of services and/or products or renewal), legitimate business interest (such as direct marketing of goods and services), or compliance with law. You have the right to object to our processing of your information or to restrict our processing of your information. In addition, if you have consented to the processing of your Personal Information, you have the right to withdraw your consent at any time.

VI. California and Other States Privacy Rights

California Residents: This section describes your rights under California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), and the California “Shine the Light” law.

LSI acts solely as a service provider to financial institutions when processing personal information. We use personal information only for the limited business purposes set forth in our agreements with clients and do not sell personal information or share it for advertising.

Your Rights Under the CCPA/CPRA: California residents may have the right to:

  • Request disclosure of categories of personal information collected and the purposes for which such information is used;
  • Request access, correction, or deletion of personal information processed by us on behalf of our clients; and
  • Exercise other rights as provided under applicable California law.

Because Company acts as a service provider, consumer requests should generally be directed to the financial institution with which you have a direct relationship, as that institution is responsible for responding to CCPA/CPRA requests.

Your Rights Under Shine the Light: In addition to the rights as explained in this Privacy Policy, under California’s “Shine the Light” law, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediate prior calendar year (requests made in the current year will receive information about the prior year). To obtain this information please contact us at the address listed below in the “Contact Information” section.

Other States: Residents of other states, including but not limited to Nevada, Maine, Virginia, Colorado, and Connecticut, may have similar rights under applicable state privacy laws. These laws generally provide the right to know what personal information is collected, the purposes for which it is used, and, in some cases, the right to access, correct, or delete such information. As a service provider, LSI processes personal information on behalf of its clients and is not responsible for responding to individual consumer requests. Please contact your financial institution to exercise these rights.

VII. Children

We do not knowingly collect Personal Information from, or market to children under the age of 16.

VIII. How We Protect Personal Information

LSI implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Except the sharing of information as set forth in this Privacy Policy, we restrict access to Personal Information to only those entities who need the data to operate, develop, or improve our services. These individuals or partner organizations are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Unfortunately, no data transmission over the Internet or electronic storage is fully secure. Accordingly, and despite our reasonable efforts to protect your Personal Information from unauthorized access, use, or disclosure, LSI cannot guarantee or warrant the security of the Personal Information you transmit to us, or to or from our online Sites. If you have questions about this Privacy Policy, please contact us.

IX. Linking to Other Internet Sites

You should be aware that other Internet sites that are linked from the Sites or from an LSI email message may contain privacy provisions that differ from the provisions of this Privacy Policy. To ensure your privacy is protected, we recommend that you review the privacy statements of these other linked sites, applications, or other digital platforms.

X. How You Can Access, Change, and Delete Your Personal Information

We rely on you to update and correct your Personal Information. If you are a user of our Sites, or purchaser of LSI products and services, you can review, update and correct your information by contacting us using the information in the “Contact Information” section below. Typically, we retain your Personal Information only as long as necessary to fulfill business purposes, contractual obligations, and legal requirements. This may include retaining your Personal Information indefinitely in order to provide you with future marketing opportunities and other purposes, as well as to comply with our legal obligations, resolve disputes, or enforce any of our agreements.

Please note that you can request, at any time, that we delete your Personal Information. All requests must be directed to the contact in the “Contact Information” section below. We can decide to delete your Personal Information if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete your Personal Information, it will be removed from our active databases or anonymized so that the data is no longer identified with you, but the data may remain in our archives we determine that it is not practical or possible to delete it.

XI. Cookies and Other Web Devices

Our website may send cookies (e.g., pieces of code or text placed on your computer by us or third-parties when you browse our Sites) to your web browser (if your browser’s preferences allow it) to collect data when you browse our Sites. Cookie settings can be controlled in your Internet browser to automatically reject some forms of cookies. If you view our website without changing your cookie settings, you are indicating your consent to receive all cookies from our Sites. If you do not allow cookies, some features and functionality of our Sites may not operate as expected. In addition to cookies, we may place technological tools (and allow certain third parties to place technological tools) such as tags and beacons (e.g., code scripts that are primarily used to track visitors’ activities on our Sites by web analytics software), Internet Protocol (IP) addresses, and other tools, to collect your data for the purposes listed in this Privacy Policy.

XII. Breach Notification

In the event we determine the occurrence of a data security incident that impacts you, we will notify you as required by law.

XIII. Text Message Based Services

Use of LSI’s text message–based identity verification services (the “Text Service”) is subject to the following terms. By opting in to the Text Service and providing LSI with your mobile phone number, you authorize LSI to contact you via text message at that number for identity verification purposes. Message and data rates may apply. We do not share records of your consent to receive text messages with any third parties unless you expressly authorize us to do so. Mobile information will not be shared with any third parties for marketing or promotional purposes.

If you have questions, please contact us at:

LSI
2200 Point Blvd.
Elgin, IL 60123
www.belivelsi.com
888-574-6572

XIV. Contact Information

If you have questions, comments, or complaints concerning our privacy practices or if you wish to change, access, or remove your Personal Information, please contact us as indicated below. We will attempt, where practical, to respond to your requests and to provide you with additional privacy-related information.

LSI
2200 Point Blvd. Elgin, IL 60123
www.belivelsi.com
888-574-6572

XV. Changes to the Privacy Policy

As LSI, its Client partnerships, products, and services change from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason. The date of the last revision to the Privacy Policy will be indicated by the “Effective Date” at the bottom of this page.

Effective Date: February 9, 2026