Managing lending and member service contact centers is challenging. Volumes fluctuate, staff come and go, and the cost of providing quality service keeps rising. By partnering with LSI – the industry’s Member Experience leader – you gain a trusted partner in overcoming these challenges. We are able to extend your hours to capture opportunities you might currently be missing and support your team during peak periods, all at a flexible, variable cost. It’s time to differentiate your financial institution from peers and big banks by creating more opportunities to connect with your people and FUND MORE LOANS.
LSI can also help sharpen your team’s skills with our member service training and consulting services. With over 32 years of contact and operations center experience, we’ve learned what works. We pair our solutions with technology that makes work easier for your team and experiences better for your members and customers.
As the industry’s only true Member Experience company, LSI focuses entirely on delivering Remarkable Experiences – it’s our passion.
Company Mission and Values
Driven to Help You Succeed
When you work with LSI, you’re not just adding capacity, you’re adding expertise. Our team specializes in comprehensive member service that builds relationships and uncovers opportunities. We understand that every credit union and bank is unique. Which is why our solutions are able to be tailored to your goals, systems, and service expectations. Together, we’ll deliver the experience your members or customers deserve and the results your institution strives for.
The LSI Benefit
Technology and Human Support Working Together
Our innovative digital platforms integrate seamlessly into your institution’s workflows. Paired with our U.S.-based team who provide personalized, friendly service, we deliver a partnership built to strengthen your member and customer relationships to drive your success.
Best-in-Class First Call Resolution
When members or customers call, we answer clearly and confidently. No runaround. Just resolutions your community can count on from the very first call.
Best-in-Class Training
Our comprehensive 7-week LSI Academy training prepares every agent to offer attentive, compassionate support, creating Remarkable Experiences for your members or customers.
Best-in-Class Client Satisfaction
At LSI, relationships matter. We take pride in understanding your goals and delivering consistent results that drive long-term satisfaction and success.
Best-in-Class Security Technology
LSI meets stringent PCI and SSAE 18 compliance standards to safeguard your peoples’ sensitive data. With us, your financial institution has trusted, robust protection every day.
About Us
Our Mission is Simple:
Connecting People with People.
LSI is the financial service industry’s first and only pure Member Experience company. Since 1994, we’ve been setting standards in lending services, collections, and customer service. Our goal is simple. We help credit unions and community banks provide authentic, member-focused interactions that turn every experience into a meaningful one for the people you serve.
Maximize Your Internal Resources
By partnering with LSI, your team can focus on what they do best while we provide seamless support where you need it most.
Human Resources
Our team delivers authentic, people-first service that builds trust and strengthens relationships.
Overflow
Whether call volume spikes or staffing gets tight, LSI provides flexible overflow support to keep service levels high.
Weekends, Evenings, & Holidays
With LSI’s #AlwaysLIVE support, your members or customers get the help they need anytime they need it.
57
Million
Members and Customers Assisted
35
Million
Customer Service Interactions Hit in August 2025
12
Million
Loan Applications Hit in October 2024
FUND MORE LOANS
Work With Us
Build Your Financial Career
At LSI, we are invested in your growth. You get the chance to make a real impact in the lives of others every day.
Our Blog
Stay Connected with Industry Insights
Catch up on industry trends, best practices, and the latest insights directly from LSI’s experts. Our blog keeps your credit union or bank informed, empowered, and ahead of the curve.
Generative AI Answers vs Live Agents: What Credit Union Members Expect
Generative AI Answers vs Live Agents: What Credit Union Members Expect
Why Human Support Still Wins in Banking
Why Human Support Still Wins in Banking
24/7 Credit Union Support: Why Your Members Expect It
